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Millennia

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Improve Employee Retention with Upgraded Communications



Personnel costs are a considerable portion of any company’s budget, and high churn rates make that percentage skyrocket. Companies looking to reduce costs by improving employee retention need to take a proactive approach. Waiting until the exit interview to investigate why an employee decided to move on means the business missed out on the golden opportunity of identifying the obstacles and challenges its employees face.

Four Ways Unified Communications Improves the Customer Service Experience



With online reviews being so easy to create and share, improving customer service is more important than ever before. In fact, it’s quickly become a top priority for 72 percent of businesses. Many call centers and service departments have switched to VoIP for cost savings, but integrating other unified communications can improve the experience even more.

Business Phone Systems: How Old is Too Old?



A business’s phone system acts as the primary method for communicating with clients. Uprooting the current system and replacing it with a new one is a delicate matter, so it’s tempting to go with the old adage—if it’s not broken, don’t fix it. However, just because something still works doesn’t mean it’s doing what it needs to be doing. Old phone systems may be draining more money out of your business than they’re generating.

Ensuring Your Phone System Is a Business Enabler



Many have taken to cloud-based UC platforms as a way to achieve this higher level of connectivity. UC systems work by integrating applications into a single, seamless interface, which make it ideal for unifying communication efforts. Not to mention, they have also been recognized for their ability to ability to boost business productivity and growth opportunities.

4 Reasons You Should Consider BYOD



 

Before the days of smartphones and laptops, the idea of asking an employee to bring their own devices would be considered laughable. Can you imagine, employees hauling bulky desktops and towers to work each day? BYOD has made what was impossible, possible.  

 

Does Your Network Infrastructure Support Cloud Communications?



The telecom industry has gone through a number of transformations in recent years. The impact of this innovation has revolutionized how businesses approach communication. However, what hasn't changed is the need for excellent communication and collaboration tools. The concept of hyperconnectivity has been eagerly adopted by businesses as a way to stay competitive.